Delivery Of Your Products
We deliver by Australia Post, Australia Post Express, Australia Post Courier, Air mail, Australia Post Express International and Fastway Courier.

Delivery of your products can take between 3 to 6 working days from the date your payment is received.

Delivery times are Monday to Friday excluding Public holidays. RAM Biz Online contuniues to make every effort to deliver your Product to the estimated delivery times provided.
Estimated ship times may change due to changes in supply or circumstances beyond our control however, we do not guarantee that we will deliver within this time frame. If your Product has not arrived after the estimated delivery time, please contact us sales@rambizonline.com.au

For more information please visit "My Account" section on our website to view the delivery status of your Products.

Unless otherwise stated, we will deliver your products to the address indicated on your Order Confirmation. If no-one is available to take delivery of your Products, our carriers will leave a card so you can pick-up your product from your local Post Office. Where delivery is by our courier service and no-one is available to take delivery, they will leave a card requesting you to telephone them to arrange a suitable time and date for delivery.

We process all credit card payments through a seperate secure website called "cardlink". After you click "Submit " we are sent an email to then process your transaction and for fill you order. This is safe and secure and requires a manual transaction.

For PayPal payments we please enter the total in the PayPal window for live processing, and you will recieve an email with your Order Confirmation.
Payment processing will not begin until we receive all the information we need. Orders placed on a weekend or a Public holiday will not begin payment processing until the next business day. Business days are Monday through Friday, excluding Public holidays.

Dead On Arrival Products - "DOA"
A Product is considered DOA if it shows symptoms of a failure, or is discovered to be broken when first taken from its packaging. RAM Biz Online will provisionally determine whether the Product is DOA. Where a Product is provisionally determined as DOA we will arrange to replace the Product.

Refunds will only be offered where a replacement Product can not be provided. Where we have provisionally determined that a Product is DOA, return shipping will be arranged at the expense of us. If the Product is deemed by RAM Biz Online NOT to be DOA, we may in its absolute discretion refuse to replace the Product or offer you a refund for the Product. When a Product is replaced, your replacement Product becomes your property and the returned DOA Product becomes our property.

We reserves the right to test any returned DOA Product. If the condition of the Product was misrepresented to us by the customer, we will impose a $30 handling and administration fee.

Product Problems After Delivery
If your item arrives DOA (Dead On Arrival) or you find a defect arises after delivery within 14 days of delivery, We will exchange the product where possible, or refund you the purchase price of the Product. Should you contact us outside the 14 day period customer service management will consider each claim on a case by case basis on its merits.

Where we agree to replace the Product or refund you the purchase price of the Product, you must first return the defective Product to us. You will be obliged to pay for the return of the Product if the item is sent after 14 days from dispatch. We will make arrangements with you for the return of the Product. The delivery time for replacing the Product will be the same as stated for the original Product. Replacement Products are provided with the same Warranty as the returned Product.

Organising the Return of DOA Products
DOA Products must be returned whenever we agree to replace the Product or provide you with a refund. Where you received a DOA Product by Australia Post Parcel, RAM Biz Online will email you a docket which you must affix to the Product, then send it back to us.
Where you have received a DOA Product by our courier service, we will make arrangements with our courier service for collection of the Product, and will notify you when they will collect the Product from you.

When a Replacement Product is arranged:
A replacement for the same Product that you ordered will be shipped to you at our expense after we have received your returned DOA Product. The delivery time for the replacement Product will be the same as stated for the original DOA Product. Replacement Products are provided with the same Limited Warranty as the DOA Product.

When a Refund is arranged:
Refunds include all shipping and associated costs for the DOA Product. No refund will be given to you until we have received the DOA Product from you. Refunds will be issued by cheque or credited to your bank account.